TRUECARE SENIORS
Your privacy matters.
How we handle information when you contact TrueCare or use our website and inquiry tools.
Privacy policy · Updated October 5, 2026
Information we collect
When you contact TrueCare, we receive the details you share, such as your name, phone number, email address and program or visit preferences. We also keep records of your inquiry and related messages.
Please do not include medical records, diagnoses or sensitive health details in a website inquiry. Our team will explain any separate enrollment requirements.
How we use your information
We use your information to respond, share program details and help our team arrange a visit or follow up. Some responses are sent automatically; you can reply to reach our team. An inquiry does not reserve a place or automatically subscribe you to a newsletter.
Our connected Google services send inquiry-related emails and read calendar information for service operation. They do not read the Gmail inbox or change calendar events. We retain account authorization and delivery records to maintain these functions. Google data is not sold, used for advertising or used to train AI. Its use and transfer follows the Google API Services User Data Policy, including Limited Use requirements.
Sharing and website services
Information is shared with the TrueCare team and service providers helping us operate the website, email and inquiry services, or when required by law or to protect security. Access to Google data is limited to providing these functions with permission, addressing security issues or meeting legal requirements. We do not sell your inquiry information.
Hosting and security services may process technical details such as IP addresses, browser information and request logs. This website does not currently use advertising pixels or Google Analytics. External websites have their own privacy practices.
Your choices
We keep records as needed to handle requests, maintain our services and meet applicable obligations. Backups may retain copies until replaced or removed. Contact us to stop follow-up, correct your details or request deletion; we may need to verify the request or retain legally required records.
Google account holders can revoke access through Google account connections or by contacting TrueCare. Revoking access stops future use but does not automatically delete existing inquiry or email records.
Contact us
For privacy questions, email [email protected], call 516.757.2557, or write to TrueCare, 187 Veterans Blvd., Massapequa, NY 11758.
We will update this policy when our practices change.